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Marc S. Galli, MBA | Technology, Business Operations & Legal Support
Professional Summary
Technology and business professional with experience operating an IT services company,
managing information technology and physical security in a 100-user organization,
supporting a civil-law practice, and delivering workforce-transition education.
Combines hands-on technical expertise with client service, business administration,
training, communication, and legal-support capabilities. Holds an MBA, a graduate
certificate in business management, and a BS in Business Administration earned
summa cum laude.
Core Competencies
- IT Consulting & Help Desk Support
- Computer Repair & Hardware Upgrades
- Windows, Windows Server & Linux
- Active Directory & Microsoft Exchange
- Network Installation & Troubleshooting
- Category 5/6 Structured Cabling
- Website Design, Development & Hosting
- HTML, PHP, CSS & JavaScript
- MySQL & Microsoft Access
- Access Control & Internal Security
- Client Training & Technical Communication
- Legal and Administrative Support
- Small-Business Operations
- Audio, Video & Broadcast Production
Selected Professional Experience
- Operate an IT consulting and computer-services business serving residential and small-business clients.
- Diagnose and repair computers, install software and hardware upgrades, troubleshoot technical issues, and provide end-user support.
- Install, configure, and troubleshoot client networking infrastructure.
- Design, develop, maintain, and host websites; provide hosted email and related online services.
- Deliver computer and software training tailored to client needs and technical ability.
- Manage scheduling, proposals, invoicing, billing, marketing, advertising, and day-to-day client relationships.
- Supported a solo trial attorney in a civil-law practice focused primarily on divorce and probate matters.
- Applied formal paralegal training to the firm's critical daily legal and administrative operations.
- Brought an established technology-support background to a legal environment requiring accuracy, confidentiality, organization, and dependable client service.
- Provided help-desk support and maintained workstations, servers, and network infrastructure in a 100-user environment.
- Administered Microsoft Active Directory and Exchange servers.
- Installed and administered access-control systems; managed alarm codes, keys, credentials, records, lock rekeying, and key duplication.
- Installed and terminated Category 5 and Category 6 network cabling and connected endpoints to network infrastructure.
- Operated a 48-channel sound system and provided setup, recording, editing, mastering, and duplication for concerts and community events.
- Edited programming from a four-camera video switch for local television and satellite broadcast.
- Delivered career guidance, life coaching, professionalism, and work-ethics instruction using Florida Department of Education curriculum.
- Managed attendance and student records, supervised students, and monitored individual progress.
- Maintained and distributed classroom supplies and supported orderly educational operations.
Education
Walden University · Summa Cum Laude · 2022
Florida SouthWestern State College / Edison State College · GPA 3.85 · Dean's List · 2010
Credentials & Professional Recognition
Blackstone Career Institute · 2020
Word, Excel, PowerPoint and Access · 2010
Toastmasters International communication and leadership programs · 2017
Best-performing company in a Walden University global strategy simulation · 2021
Nu Rho Chapter, Walden University · 2021
Membership validated by Walden University
Walden University Chapter · 2020
Published Writing & Professional Scholarship
Author of an extensive online portfolio addressing business strategy, leadership,
accounting, data science, operations management, marketing, human resources,
employment law, organizational culture, ethics, finance, e-commerce, communication,
networking, and positive social change.
View the writing portfolio.
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